Journal - Professor Graham Shapiro

Every company in that room was a winner.

Some days stay with you and our seventh Customer Centricity World Series and AI World Series Awards 2026, in Dubai was one of them.

As Chairman of ARCET Global and Chair of Judges, I stood in a room filled with organisations from across the world, each one having looked honestly at its own work and found the courage to put it forward to be judged.

Ten Years in the Making: Why I Invented Reggie® Firedrill

It started with a piece of paper dissolving in the rain. It ends with a technology that the National Fire Chief says will save lives. This is the story I’ve been waiting a decade to tell.

I Found Out at 56. And It Changed Everything.

A personal reflection on discovering ADHD and autism later in life — and why it wasn’t a setback. It was a revelation.

30 years of Graham Shapiro Design (GSD®)

Proud to celebrate 30 years of my company Graham Shapiro Design (GSD®).

30 Years. Est. 11th November 1995.

Shaping a future where customer needs and AI work hand in hand

As Chairman of ARCET Global, I am very proud when reflecting on the incredible time shared at the Customer Centricity and AI World Series Awards in Dubai in October 2025.

Resilience in the Digital Age

Why I believe the most important skill of the 21st century isn’t technical. It’s human.

Why I Started the Foundation

This is a personal story. It involves loss, a health scare that stopped me in my tracks and a decision to turn painful experience into something that might help others. I hope it resonates.

Most Admired Leaders Driving Excellence

It was great to recently be featured in PerceptivX’s edition on “Most Admired Leaders Driving Excellence.”

International AI in Business Forum Dubai 2025

What an inspiring day at the International AI in Business Forum Dubai 2025.

Honoured to have opened this impactful event with my talk, The Power of Innovation: Transforming Businesses through AI,

“Chase Your Greatness”

I recently watched Simon Scheeren’s short film, “Chase Your Greatness,” and I found it truly inspiring.