Shaping a future where customer needs and AI work hand in hand
As Chairman of ARCET Global, I am very proud when reflecting on the incredible time shared at the Customer Centricity and AI World Series Awards in Dubai in October 2025.
Celebrating the dedication to customer-centric innovation and AI excellence, this event served as a powerful reminder of the remarkable efforts happening across our industry worldwide—by passionate teams and visionary leaders committed to transforming business and making a meaningful difference.
Thanks to my amazing ARCET Global team— Mark Hamill, Richard Kennedy, Laura Morton, Jenny Noynay, Nigel Owen, Marlan K. Hardie — and to Dubai Chambers, Dubai Silicon Oasis, our esteemed judges, sponsors, partners, guest speakers and most importantly, the finalists and winners. Your collective dedication and spirit made this event truly special.
I was inspired by the conversations I had with individuals like Ahmed Rashad, Shayma Kurz, Lina Yahya, CCXP, Dr Chris L. Brown, Bruno Guimarães, Carlo Pepe, Julian Douglas CXAD (Dip) and Mohammed Al Hajeri. These interactions reinforce my belief in the power of leadership and collaboration that continue to propel us forward.
These achievements are more than moments of celebration—they are milestones in an ongoing journey of excellence, learning and innovation. I look forward to building on this momentum, embracing new challenges and shaping a future where customer needs and AI’s transformative potential work hand in hand. The best is yet to come.
